Returns & Exchanges

Due to the perishable nature of our artisanal meats and food products, Schaller & Weber cannot accept returns; however, we are committed to ensuring your satisfaction with every order. If your shipment arrives damaged or incorrect, please contact our customer service team within 48 hours of delivery for a replacement or refund.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, immediately check your package and the condition of the vacuum-sealed products to ensure everything is fresh and intact.

• 2.
  Document Issues

  If you notice damage, signs of spoilage, or missing items, take clear photos of the packaging and the specific products in question.

• 3.
  Contact Support

  Email our support team with your order number and the attached photos to initiate a claim for a refund or a replacement shipment.

• 4.
  Resolution

  Our team will review your request and, once approved, will issue a credit to your original payment method or expedite a new delivery at no extra cost.